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  • A candidate who successfully completes this test will have demonstrated a well-versed knowledge of call center sales, service, operations and procedures. Questions are based on situations and issues often encountered in call centre environments. The test contains questions that range from basic to advanced. Hence, it is not advisable to gauge a candidate’s skill as “lacking” if they have merely one year of experience in the field and fail to answer the advanced questions correctly. While this test is appropriate for a candidate that has a minimum of one year’s experience in the field, it is intended to present questions that are challenging to the seasoned call centre employee as well. This test has 39 Questions

  • This test was created to aid in identifying potentially successful outbound sales call centre employees and applicants. The following categories are examples of the types of topical areas addressed within the test; Acceptance of Criticism – ability to use critical feedback to enhance performance, Assertiveness – ability to portray confidence interpersonally, Drive/Motivation – willingness to be productive and to succeed and Versatility – Ability to work on several different tasks at once. This test has 52 Questions

  • The Classifying and Coding test aims at assessing skill levels of the test taker in accessing information using charts, interpretation of data and assigning codes. Such work scenarios as catalog documentation, telephone directories and time zones are employed. The test is appropriate to administer to those working in an office environment who will be required to use charts and apply codes in a variety of situations. This test has 40 Questions

  • The Coding test aims at assessing the skill level of the participant in accessing information using charts, interpretation of data and assigning codes. Such work scenarios as catalog documentation, telephone directories and time zones are employed. This test is appropriate to administer to those working in an office environment that will be required to use charts and apply codes in a variety of situations. This test has 39 Questions

  • The Computer Literacy – Basic test is designed to measure the skills of a person familiar with some of the technical aspects of computer knowledge as well as knowledge generally known by users and covers terminology and practices associated with basic computer use. This test is ideal for the user with some understanding of how to keep a computer running at its optimal performance level, as well as fix basic computer problems. The test addresses simple computer troubleshooting and maintenance as well as the basics of navigating through Windows (2000, XP, and 7). Topics covered by this test include hardware, software, safety, the Internet and Windows. The test has 40 Questions

  • The Data Entry Alphanumeric test measures the speed and accuracy of the test taker in conducting data entry. The test requires the user to type information into a simulation of a database. The results report of this test indicates the speed in keystrokes per hour and accuracy of the data entry session. This test is appropriate to administer to those where the job description requires effective Data Entry skills. This test has 5 Questions

  • This test measures the speed and accuracy of the participant in conducting data entry. The test requires the user to type information into a simulation of a database. The results report of this test indicates the speed in keystrokes per hour and accuracy of the data entry session. This test is appropriate to administer to those whose job description requires effective Data Entry skills. The test has 5 Questions

  • This test requires the participant to type information into a simulation of a spreadsheet. The session consists of entering a series of numbers. The test results report indicates the speed in keystrokes per hour and accuracy of the data entry session. This test is appropriate to administer to those whose Data Entry 10 Key speed is an important facet of their position. This test has 5 Questions

  • This test measures the candidate’s speed and accuracy when typing text and numbers into forms. The test runs for 5 minutes

  • Through this best practice guide, Challenge Consulting aims to provide your organisation with a key resource to ensure the success of your downsizing initiative.