Staff development
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Contact:

Elizabeth Varley
Managing Director
(02) 9221 6422
evarley@chall.com.au

Narelle Hess
Organisational Psychologist
(02) 9221 6422
nhess@chall.com.au

Carmen Mackrill
People Services Consultant
(02) 9221 6422
cmackrill@chall.com.au

Mary Turnbull
People Services Manager
(02) 9221 6422
mturnbull@chall.com.au

Patricia Hegarty
Senior Account Manager
(02) 9221 6422
phegarty@chall.com.au

Customer Orientation

Is your organisation suffering because your team members aren’t adapting their communication to the needs of your customers? This module is ideal for a client facing team. In this module team members identify their customer orientation and learn how their orientation matches the customers they are dealing with. Participants also learn how to adapt their style based on different customer types and preferences.

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