| Online Skills Testing |
| Psychometric Testing Services |
| Learning and Development Workshops |
| Myers-Briggs Type Indicator |
| Team Building Workshops |
| Online Team Profiling Tools |
| Emotional Intelligence (EQ) Testing |
| Employee Opinion Survey Services |
| Organisational Effectiveness Profiling (OEP) |
| Focus Groups |
| Facilitation Services |
| Outplacement Programs |
| Organisational Change Workshop |
| Effective Downsizing Guide |
| Exit Interview Consulting Services |
Contact:
Elizabeth Varley
Managing Director
(02) 9221 6422
evarley@chall.com.au
Narelle Hess
Organisational Psychologist
(02) 9221 6422
nhess@chall.com.au
Carmen Mackrill
People Services Consultant
(02) 9221 6422
cmackrill@chall.com.au
Mary Turnbull
People Services Manager
(02) 9221 6422
mturnbull@chall.com.au
Patricia Hegarty
Senior Account Manager
(02) 9221 6422
phegarty@chall.com.au
Establishing and Maintaining Rewarding Customer Relationships
Workshop Facilitation
We will come to you to minimise your staff’s down time. Or, if it better suits your operation's needs, you can purchase our workshop materials, including comprehensive facilitator guides.
Fees, Bookings and More Information
Please contact:
- Elizabeth Varley, Managing Director - email | (02) 9221 6422
- Mary Turnbull, People Services Manager - email | (02) 9221 6422
Who should attend this workshop?
This one-day workshop is designed for all levels of staff - Managers, Supervisors, Team Leaders and Team Members who deal with clients and customers:
|
|
Learning outcomes
- Understanding your customers’ needs and expectations
- Where “making sales” ends and “customer service” begins
- Understand “networking” and really make it work
- Retaining the customers you want
- Ensuring customer profitability
- Surveying customers “the feedback loop”
- Managing customer expectations
- PLUS! The 10 Commandments of Customer Service
Latest Blog Post
How can we improve Australia's Skills Shortage?
Special Offers
Book your Organisational Change Workshop before
March 31st 2012 and receive a FREE in-house Master-Class!
This Week's Poll
FACT or FICTION: Is appearance/presentation a key factor to put you ahead of the rest when it comes to a face to face interview? Enter now to have your say and to be in the draw for the Hoyts Double Pass
Weekly Newsletter
- Happiness and the Bottom Line: Positive Intelligence
- Not getting the job you want? Find out what you are doing wrong
Challenge Letterbox
We’re keen to hear from you
Follow Us Here