Effective Supervision Workshop

• The #1 reason employees leave jobs is a poor relationship with their immediate supervisor

• 70% of the reasons employees leave their jobs are related to factors that are controllable by the direct supervisor

Every business needs well-trained supervisors who are ready to provide the necessary and appropriate guidance, structure, and encouragement to their staff. It is not only in the best interest of the employee, but also the business, to pay close attention to the supervisor/supervisee relationship, as it is critical to the success of individuals and, ultimately, the organisation.

Who should attend this workshop?

Challenge Consulting’s full-day Effective Supervision workshop is an outstanding opportunity to realise your true management potential. This comprehensive and hands-on learning event has been developed for all supervisors, managers and team leaders. You will empower yourself to build and maintain productive working relationships with and among your team members, manage your workflow efficiently, and communicate confidently with your staff.

 

What you will learn:

• The role of the supervisor in staff retention
  • What does staff turnover cost your company?
  • What are the common supervision pitfalls and how do you avoid them?
  • What are the five key rules of good supervision?

• Communicating with your team effectively
  • What is active listening?
  • What are the right questioning techniques to use, and when should you use them?
  • What’s the difference between orders, instructions, requests and suggestions, and when should you use each?

• Managing generational differences in the workplace
  • What have been the key influences for each working generation?
  • How can you effectively engage with the new generation of employees?

• Managing and resolving conflict
  • What constitutes conflict?
  • Does it exist in your workplace and what is its cost?
  • How can you resolve conflict using the Win/Win technique?

• Managing interpersonal relationships
  • How important are interpersonal relationships at work?
  • When is it appropriate to modify your behaviour?
  • What are the different personality types and how do you use this understanding to promote more effective teamwork?

• Managing your time
  • What are the top five time wasters at work?
  • What strategies can you adopt to overcome them?

• Effective delegation
  • What is the five step model for effective delegation?
  • What are the benefits of delegating - to you, to your employees, and to your company?

• Problem solving and decision making
  • Practice simple, effective and transferable techniques

• The effective use of goals
  • What are goals and how do you set them?
  • How do you help team members to set their own goals?
  • How do you monitor progress towards goals?

• Understanding your responsibility to identify and manage common performance constraints in the workplace
  • What are the most common constraints?
  • To what extent do they exist in your workplace?
  • What should you be doing to address them?

• Providing constructive feedback
  • What is constructive feedback?
  • When and how should it be given?

• To sum up - a health checklist for your team
  • What are the ten key criteria of a healthy team?
  • How does your team rate?