Effective Supervision

Who should attend this workshop?

This one-day workshop is a hands-on learning experience for all supervisors, managers and team leaders, regardless of years of experience. You will learn to confidently manage your staff and your work load by using a range of practical and useful tools.

What you will learn:

• The role of the supervisor in staff retention
  • What does staff turnover cost your company?
  • What are the common supervision pitfalls and how do you avoid them?
  • What are the five key rules of good supervision?

• Communicating with your team effectively
  • What is active listening?
  • What are the right questioning techniques to use, and when should you use them?
  • What’s the difference between orders, instructions, requests and suggestions, and when should you use each?

• Managing generational differences in the workplace
  • What have been the key influences for each working generation?
  • How can you effectively engage with the new generation of employees?

• Managing and resolving conflict
  • What constitutes conflict?
  • Does it exist in your workplace and what is its cost?
  • How can you resolve conflict using the Win/Win technique?

• Managing interpersonal relationships
  • How important are interpersonal relationships at work?
  • When is it appropriate to modify your behaviour?
  • What are the different personality types and how do you use this understanding to promote more effective teamwork?

• Managing your time
  • What are the top five time wasters at work?
  • What strategies can you adopt to overcome them?

• Effective delegation
  • What is the five step model for effective delegation?
  • What are the benefits of delegating - to you, to your employees, and to your company?

• Problem solving and decision making
  • Practice simple, effective and transferable techniques

• The effective use of goals
  • What are goals and how do you set them?
  • How do you help team members to set their own goals?
  • How do you monitor progress towards goals?

• Understanding your responsibility to identify and manage common performance constraints in the workplace
  • What are the most common constraints?
  • To what extent do they exist in your workplace?
  • What should you be doing to address them?

• Providing constructive feedback
  • What is constructive feedback?
  • When and how should it be given?

• To sum up - a health checklist for your team
  • What are the ten key criteria of a healthy team?
  • How does your team rate?