Building Better Employee Performance

Using Job Descriptions, Goals, Performance Reviews and Development Plans as Tools

Who should attend this workshop?

This half-day workshop is designed for team leaders, supervisors and new managers who would like to learn or enhance the skills required to manage performance effectively. It provides a comprehensive introduction to the elements of an integrated performance management programme, as well as practical tools to turn the theory to reality.

Participants will learn:

• Performance management and its objectives. The use of systematic methods to assess and improve employee outcomes.
• The process of quantifying, measuring, correcting and reporting on performance. You will learn about:
  • the good,
  • the bad, and
  • the ugly practices in performance management.
• That retaining the right people is every manager’s responsibility. Participants will gain an appreciation that the time and financial cost of letting experienced staff go costs organisations millions of dollars every year.
• The management tools that make up an effective performance management system and how to use them.
• The skills and techniques required to effectively manage performance, and some practical models to apply. We will look in detail at skills and techniques and allow you to practice the models.
• How to manage performance by setting meaningful and manageable goals. Goals which integrate performance measures and benchmarks in order to achieve optimal employee and productivity outcomes.
• How to prepare and conduct performance reviews that really work. The importance of preparation, collection of data and evidence in order to conduct a review that has real “meat” and meaning. No more bland, meaningless commentary or “just going through the motions”.
• How to manage difficult people and situations during the performance review - emotional, timid, angry, threatened, unresponsive, etc. How to be prepared, what questions to ask, and how to defuse difficult situations.
• The seven steps to an effective performance management interview. We will develop a roadmap for you to follow, identifying the signposts to success.
• The importance of making development plans an integral part of the process. Performance management has to be about development, growth and improvement for the individual as well as evaluating past performance. You’ll learn how to manage this important component well.