Interview Skills for Successful Hiring

Who should attend this workshop?

This HALF-day workshop is designed for human resources staff, team leaders, supervisors and new managers who would like to learn or enhance their recruitment interviewing skills. In a competitive employment market the interview is a make or break situation for attracting good candidates to work for your organisation.

This interactive and practical workshop provides you with all the questioning and probing techniques to give you the confidence that you are hiring the best candidates to fit into your culture.

Leave the theory behind and learn all the latest, proven and practical skills to become a good interviewer.

Key learning outcomes:

• What is the reality of the current employment market? We will look at the factors influencing the current candidate shortage and how these market conditions affect your interviewing and hiring practices. We will explore recruitment best practice to help you overcome the candidate shortage.
• Character and Capabilities vs Job Knowledge and Skills. What makes a good candidate and where do you place the most emphasis in the interview.
• Understand the importance of preparation prior to the interview. Candidates take only 4 seconds to form an impression and only 40 seconds to form a lasting impression of you and your organisation. Here we will look at what preparation you need undertake to insure that you make a GREAT impression.
• Learn how to keep out of court by being aware of anti-discrimination laws as they relate to recruitment practices. You will learn which types of questions are illegal (due to Privacy and Anti-Discrimination legislation). Understand what is direct and indirect discrimination and learn that by innocently asking the wrong question you could end up in court.
• The Do’s and Don’t’s of reference checking. Conducting reference checking is essential to acquiring the best new talent for your organisation. A quality and timely reference check reveals current or potential star performers. We will look at the best ways to maximise the information gathering process and reveal some “danger signs” along the way.
• Learn the different types of questioning techniques and be able to use competency based or behavioural questioning to ensure the right organisational fit. Behaviour-based interviewing is a standard interviewing approach that looks at PAST behaviour as the best predictor of FUTURE performance. Research has shown thatbehavioural-based interviewing is more than70% more effective than traditional old style questioning at predicting howcandidates are likely to perform in the future.
• Get beyond the “veneer responses” in the interview. The secret of skilful interviewing lies in knowing when and how to ask the right questions to drill down to get the truth. You will learn how use subtle probing techniques to clarify some typical “dodgy” responses.
• Recognise the importance of being able to present the selling features of your organisation to encourage the right candidate to accept your offer. In every recruitment interview your candidate is actually interviewing you and your organisation. We will explore some of the key features of your organisation and then appreciate how they can be of benefit to your candidates. You will learn how to “sell” the benefits to win the best candidates.
• Understand and follow the seven steps of a structured interview to maintain and control the flow of information. You will receive an interview framework that will give you a timely, focused, conversational, two-way communication which will allow you to gather the required information from the candidate to make the right hiring decision.